Terms and Conditions

1. Provider Identification

The website vidigueirawinefestival.com is managed by Fábulas Pacíficas Unipessoal, Lda, with NIF 515166979, located at Rua Dr. António Carlos da Costa, nº 26, 7960-275 Vidigueira, Portugal. Phone: +351 917 683 686. Email: [email protected].

2. Object and Scope

These Terms and Conditions govern the sale of passes and experiences for the Vidigueira Wine Festival, taking place from September 11 to 13, 2026, as well as the use of this website.

3. Legal Capacity

By making a reservation, the user declares to be 18 years of age or older. The sale of alcoholic beverages to persons under 18 years of age is strictly prohibited under Portuguese law (DL 106/2015).

4. Booking Process

Reservations are made online by selecting the desired experience and filling in the requested data. The contract is considered formed after payment confirmation. The customer will receive a confirmation email with a digital voucher (QR Code) which will serve as an access ticket.

5. Prices and Payment

Prices indicated on the website include VAT at the legal rate in force. Payment is made in full at the time of booking through the payment methods available on the platform.

7. Cancellation and Changes Policy

The cancellation policy is governed by the following terms:

• By the Organizer: In case of total cancellation of the event by decision of the organization, the customer will be entitled to a full refund of the amount paid.
• Postponement: If the event is postponed, tickets will remain valid for the new dates. If the customer cannot attend on the new dates, they may request a refund within 30 days of the postponement announcement.
• Program Changes: The organization reserves the right to change the program, including participating producers, artists, or specific activities, for logistical reasons or force majeure, which does not entitle the customer to a refund.
• By the Customer / No-Show: Given the nature of the event with fixed dates, failure to attend (no-show) by the customer, regardless of the reason, does not entitle them to any refund or credit.
• Weather Conditions: The festival takes place regardless of weather conditions, except in extreme risk situations that prevent the safe execution of the event.
• Force Majeure: This includes unpredictable events beyond the control of the parties (natural disasters, pandemics, government orders, etc.). In these cases, the organization will evaluate the issuance of vouchers or rescheduling as feasible.

8. Alcohol Consumption and Responsibility

• Minimum Age: The festival is an event intended for those 18 years of age or older. Minors may only enter if accompanied by legal guardians and are strictly forbidden from any alcohol tasting.
• Responsible Consumption: Vidigueira Wine Festival actively promotes moderate consumption. The organization reserves the right to refuse service to individuals with inappropriate behavior or signs of extreme intoxication.
• Individual Responsibility: Each participant is responsible for their own consumption and behavior. The use of provided transport/shuttles is recommended but does not exclude individual caution.

9. Right to Image

During the event, images and videos will be captured for the purpose of disclosure and advertising of the festival in digital and physical channels. By participating, the user authorizes the free capture and use of their image for these institutional promotion purposes.

10. Alternative Dispute Resolution (ADR)

In case of dispute, the consumer may turn to an Alternative Dispute Resolution (ADR) entity.

• Centro de Arbitragem de Conflitos de Consumo do Alentejo (CACC-Alentejo)
• Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC)

Check the complete list of entities at the Consumer Portal: www.consumidor.gov.pt

European Online Dispute Resolution Platform (ODR): https://ec.europa.eu/consumers/odr